Fees: 8.00$ or free shipping on orders over 150$
Delivery times: 10 to 20 business days in Canada (depending on the alterations we have to make)
- 10 days: Garments as is, without alterations. Shipped with Canada Post (for Canada only).
- 15 days: Garments with a simple alteration (1). Shipped with Canada Post (for Canada only).
- 20 days: Garments with more than one alteration. Shipped with Canada Post (for Canada only).
- Exceptions: Made-to-measures projects can take longer. Please contact us.
*We are not responsible for additional delays caused by Canada Post.
EXCHANGES AND REFUNDS
We accept exchanges and refunds for all of our products.
Please contact us within 15 days of receiving your package.
Please return the products within 30 days of receiving your package. In all cases, the customer is responsible for the delivery fees for the return.
* Modified or altered products, as well as products on sale, are still exchangeable and refundable, but refunds are made with a Camlle gift card.
We only accept cancellations within 2 days of placing your order. Please contact us ASAP if there is any problem with your order.
Delivery fees for a return are at the customer’s expense, except in the case of an error on the part of Camlle.
The product must be in perfect condition. If the product is not returned in its original condition, the customer is responsible for any loss in the value of the product. We reserve the right to refuse an exchange or a return if the garment is damaged or has been worn.